Privacy policy

Welcome to The Wellness Centre’s Privacy Policy.

We are committed to safeguarding the personal information you provide to us, ensuring that your privacy is protected, and complying with applicable data protection laws.

This policy outlines how we collect, use, and protect your information when you use our services and visit our website.

**Information We Collect** When you interact with our website, we may collect personal information such as your name, contact details, and health-related data relevant to the fitness programs we offer. This information is gathered through online forms, email correspondence, and direct communication to enhance your experience with our services.

**Use of Your Information** The information we gather is used to personalize your experience, improve our services, and communicate with you about updates, promotions, and relevant fitness programs. We may also use your data for internal record-keeping and analysis to better understand your needs and provide a higher standard of service.

**Data Security** We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

**Cookies** Our website uses cookies to enhance user experience. These small files are stored on your computer's hard drive and help us analyze web traffic and customize our website to your preferences. You can choose to accept or decline cookies; however, declining cookies may limit your experience on our site.

**Third-Party Services** We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. With your consent, we may share information with trusted partners to improve the services we provide.

**Your Consent** By using our website, you consent to our privacy policy. We reserve the right to modify this policy at any time. Changes will be posted on this page, and we encourage you to review it periodically. Thank you for trusting The Wellness Centre with your personal data. We value your privacy and are committed to maintaining the confidentiality of your information. For any inquiries regarding this policy, please contact us directly through the contact details provided on our website.

Effective Date: 10 October 2026 | Al Mouj, Muscat, Sultanate of Oman

1. Introduction

The Wellness Centre (referred to as “we”, “us” or “our”) respects the privacy of members and visitors. This Privacy Policy explains how we collect, use, protect and manage personal information through our club, website (https://wellnesscentreoman.com/) , mobile application and related services. We aim to handle personal data in accordance with applicable laws of the Sultanate of Oman, including the Personal Data Protection Law.

2. Information We Collect

Depending on the services used, we may collect:
• Identification and contact details: full name, gender, date of birth, nationality, civil ID or passport number, residential address, email address, mobile/WhatsApp number and profile photograph.
• Membership and activity details: membership type, validity and renewal history; freezing or cancellation requests; club access and attendance records; fitness class and personal training bookings.
• Payment records: membership and service purchases, invoice information, amounts, payment dates, payment methods and transaction status.
• Fitness and health information: fitness goals, assessments, medical declarations, injuries or exercise limitations where relevant to safe delivery of services.
• Technical and application information: login records, device or usage information and IP addresses where collected by the website, mobile application or its service providers.
Where required by law, we seek explicit consent before processing sensitive health information.

3. How We Use Information

• Create, maintain and administer member accounts, subscriptions, renewals, freezes and cancellations.
• Provide app access, membership details, class reservations and personal training booking services.
• Record attendance, manage facility access and deliver fitness services safely.
• Manage invoices, payment records, accounting, enquiries, complaints and customer support.
• Send essential service communications, including booking updates, operational announcements and membership expiry or renewal reminders.
• Send, where permitted and with consent when required, promotions, club news, offers and birthday greetings through WhatsApp, SMS, email, phone or app notifications.
• Protect club and system security, improve services and meet legal obligations.
Members may opt out of promotional communications by contacting us. Essential operational or account-related messages may still be sent.

4. Sharing of Personal Information

We do not sell personal information or provide it to unrelated third parties for their independent marketing. We may allow authorized employees and contracted service providers—including our membership management, mobile application, hosting and technical support providers—to access information only where needed to operate our services. Information may also be disclosed when required by law or competent authorities. Service providers are expected to maintain appropriate confidentiality and data protection safeguards.

5. Data Storage and Security

We use reasonable administrative and technical safeguards intended to protect personal information against unauthorized access, disclosure, alteration and loss. Access is limited to authorized staff and service providers with a legitimate business need. Where information is processed or transferred outside Oman, applicable legal requirements will be considered. No electronic system can be guaranteed completely secure.

6. Payment Information

We maintain records of purchases, membership fees, invoices, payment methods and transaction history for membership administration, reconciliation, financial reporting and legal obligations. Online recurring card payments are not currently active. Before introducing new payment functionality, we will review and update this Policy as necessary to describe how payment data is handled.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage membership records, resolve disputes and satisfy applicable legal, accounting and regulatory obligations. When no longer required, information will be deleted or anonymized using appropriate measures, subject to lawful retention requirements.

8. Your Privacy Rights

Subject to applicable law, members may request access to, correction of or deletion of personal information, withdraw consent where processing relies on consent, or object to certain uses of their information. We may verify identity before responding to a request. Requests may be directed to the contact details below.

9. Mobile App and Account Deletion

The Wellness Centre mobile application allows members to log in, view membership information and manage available fitness class and personal training bookings. Members may request deletion of their app account and associated personal information using the contact channels below. We will verify the request and arrange deletion, except for information that we must lawfully retain for accounting, contractual or regulatory purposes. Account deletion may affect access to app-based services.

10. Children’s Privacy

Where services are provided to minors, we apply appropriate safeguards and obtain consent from a parent or legal guardian when required by law.

11. Cookies and External Services

Our website may use cookies and related technologies for functionality, security and performance. Browser settings may allow users to control cookies. Our website or app may link to independently operated third-party sites; their privacy practices are governed by their own policies.

12. Policy Updates

We may revise this Privacy Policy to reflect changes in services, technology or legal obligations. The updated version and effective date will be published on our website.

13. Contact Us

The Wellness Centre | Al Mouj, Muscat, Sultanate of Oman
Telephone: +968 2412 8333 | WhatsApp: +968 9194 5616
Website: https://wellnesscentreoman.com/

For privacy enquiries or account deletion requests, please contact our team using the details above.
© 2026 The Wellness Centre •